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Forbes - Employees first, customers second: Why it really works in the market
(Desautels Karl Moore): When I worked for IBM, the customer was always right. In today鈥檚 column I interview Vineet Nayar, CEO of HCL Technologies, one of the largest I.T. outsourcing firms in the world.
Published: 14 May 2012
(Desautels Karl Moore): When I worked for IBM, the customer was always right. 聽In today鈥檚 column I interview Vineet Nayar, CEO of HCL Technologies, 聽one of the largest I.T. outsourcing firms in the world. Vineet argues that how it got to be one of the world鈥檚 largest IT firms is by putting employees first and customers second. 聽Sounds radical, but when he explains, it makes sense.