/channels/news_feeds/all/term/business%20management/rss en /channels/news/customer-centric-metrics-rescue-retailer-strategic-eccentrics-customers-take-care-profits-237926 <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p><span>Tom Peters has long argued the case for Customer Centricity. At the 2011 Progress Conference he said; “The magic formula that business has revealed is to treat their customers like guests and their employees like people.” So what is his 2013 take on strategy and leadership? Think of this as “Tom Peter’s Balanced Scorecard”.</span></p></div></div></div><div class="field field-name-field-published-date field-type-datestamp field-label-hidden"><div class="field-items"><div class="field-item even"><div class="custom-multi-date"><div class="multi-date first"><span class="label">Published: </span><span class="day">8 </span><span class="month">August </span><span class="year">2014</span></div></div></div></div></div> Fri, 08 Aug 2014 15:52:05 +0000 webfull 103882 at /channels