Tom Peters has long argued the case for Customer Centricity. At the 2011 Progress Conference he said; 鈥淭he magic formula that business has revealed is to treat their customers like guests and their employees like people.鈥� So what is his 2013 take on strategy and leadership? Think of this as 鈥淭om Peter鈥檚 Balanced Scorecard鈥�.
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Published on: 8 Aug 2014
