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Vue d'ensemble
Sciences de la gestion (CCE) : The objective of this course is to bring together several key concepts related to Total Quality Management. The topics include: Top Management Commitment, Leadership Style, Bench Marking, Employee Involvement, Human Resource Utilization, Employee Motivation, Quality Function Deployment, Statistical Techniques for Quality Improvement, including the seven tools of quality, statistical process control, design of experiments, Taguchi's methods and quality in the service industry.
Terms: This course is not scheduled for the 2010-2011 academic year.
Instructors: There are no professors associated with this course for the 2010-2011 academic year.
- Prerequisite: CMS2 515