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Authors: Emmanuelle Vaast and Alain Pinsonneault

Publication: MIS Quarterly, Forthcoming

Abstract:

Occupations are increasingly embedded with and affected by digital technologies. These technologies both enable and threaten occupational identity and create two important tensions: they make the persistence of an occupation possible while also potentially rendering it obsolete and they bring about both similarity and distinctiveness of an occupation with regard to other occupations. Based on the critical case study of an online community dedicated to data science, we investigate longitudinally how data scientists address the two tensions of occupational identity associated with digital technologies and reach transient syntheses in terms of 鈥渙ptimal distinctiveness鈥� and 鈥減ersistent extinction.鈥� We propose that identity work associated with digital technologies follows a composite life-cycle and dialectical process. We explain that people constantly need to adjust and redefine their occupational identity (i.e., how they define who they are and what they do). We contribute to scholarship on digital technologies and identity work by illuminating how people deal in an ongoing manner with digital technologies that simultaneously enable and threaten their occupational identity.

Authors: S. Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault

Publication: Information Systems Research, Volume 31, Issue 1, March 2020, Pages 258-285.

Abstract:

The primary goal of this study is to investigate the financial returns to firms鈥� communication actions on a firm-initiated social media platform by focusing on Facebook Business pages. To this end, we conceptualize and quantify two types of firms鈥� communication actions on social media: posts and responses to customer messages. Furthermore, we classify a firm鈥檚 responses to customer messages based on the valence of customer messages鈥攑ositive versus negative鈥攁nd examine the effects of volume as well as timeliness of the two types of a firm鈥檚 responses to customer messages on firm performance. Using a sample of 63 South Korean firms across industries over a three-year period (5,566 firm-week observations), we find that the volume and timeliness of a firm鈥檚 responses to negative customer messages, which are associated with an increase in customer satisfaction, have a significant positive impact on the firm鈥檚 market performance measured by abnormal returns and Tobin鈥檚 q. Interestingly, the results suggest that a firm鈥檚 posts and its responses to positive customer messages are not significantly associated with firm performance. Furthermore, we find that a firm鈥檚 posts and its responses to negative customer messages exhibit complementarities in contributing to firm performance. Our results are robust to various alternative specifications, econometric concerns, and Facebook鈥檚 policy changes, such as EdgeRank and Promoted Post. Our findings underscore the business value of firms鈥� actions on social media and provide unique and important implications for theory and practice regarding the appropriate ways to use social media for building and managing customer relationships.

Can e-mail interruptions actually boost your productivity at work? New research from Prof Alain Pinsonneault says yes; the key is to be mindful and determine task relevance.

This article is brought to you by Delve, the official thought leadership publication of 9I制作厂免费's Desautels Faculty of Management.

Authors: H. Liang, Y. Xue, Alain Pinsonneault and Y. Wu

Publication: MIS Quarterly: Management Information Systems, Volume 43, Issue 2, June 2019, Pages 373-394

Abstract:

This paper investigates how individuals cope with IT security threats by taking into account both problem-focused and emotion-focused coping. While problem-focused coping (PFC) has been extensively studied in the IT security literature, little is known about emotion-focused coping (EFC). We propose that individuals employ both PFC and EFC to volitionally cope with IT security threats, and conceptually classify EFC into two categories: inward and outward. Our research model is tested by two studies: an experiment with 140 individuals and a survey of 934 respondents. Our results indicate that both inward EFC and outward EFC are stimulated by perceived threat, but that only inward EFC is reduced by perceived avoidability. Interestingly, inward EFC and outward EFC are found to have opposite effects on PFC. While inward EFC impedes PFC, outward EFC facilitates PFC. By integrating both EFC and PFC in a single model, we provide a more complete understanding of individual behavior under IT security threats. Moreover, by theorizing two categories of EFC and showing their opposing effects on users鈥� security behaviors, we further examine the paradoxical relationship between EFC and PFC, thus making an important contribution to IT security research and practice.

Ten years ago, leadership from the Desautels Faculty of Management and HEC Montr茅al took up the ambitious challenge of joining forces to launch the 9I制作厂免费-HEC Montreal EMBA program.

The rest, as they say, is history.

Take a look back on how the EMBA program has evolved听and the strides made since its founding.

Congratulations to听Jui Ramaprasad,听Associate Professor of Information Systems, and Alain Pinsonneault, Professor of Information Systems, awarded the 2018 SSHRC Insight Grant听鈥淓xamining Value Creation in the Digital Economy: A Platform Engagement Perspective鈥�.