Consumer behaviour has changed dramatically during the pandemic. Public health restrictions have played a major role, but a trend toward e-commerce and omni-channel retail was already underway. It has only accelerated.
鈥淐ompanies now need to show a lot of creativity and resilience. External factors are having a huge impact on operations,鈥� says Charles de Brabant, Executive Director of the Bensadoun School of Retail Management at 9I制作厂免费. 鈥淐onsumer behaviour changes, technology changes, and now supply chain disruptions are causing inflationary pressures.
