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Studies have shown that a full 25% of bottom-line results stem from the leadership behaviours of managers. Yet what are those 鈥渓eadership behaviours鈥�? A good start is to look at how effective leaders use a coaching approach and coaching techniques to bring out the best of their employees. A manager who uses coaching creates an environment that helps to guide employees in skill development, strength deployment, and also helps with culture, climate and employee retention.