In the race to cut down on global carbon emissions, many experts are turning their attention to automotive manufacturers and their customers. As a potential solution to slowing the vehicle supply chain, Professor Saibal Ray, Academic Director at the Bensadoun School of Retail Management, suggests a collective pivot toward car rentals or other ride-share services in place of purchasing personal vehicles. The move would significantly decrease the number of cars in factories and on the road.
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Published on: 15 Nov 2021
COVID-19 caused massive shifts in the way we do even the most mundane of things. Take grocery shopping, for example. This past October, Dr. Yu Ma, Associate Professor of Marketing and Academic Director of the Master of Management in Retailing (MMR), spoke at Grocery Innovations Canada. Here, he shared his insights on how COVID-19 has transformed the grocery shopping environment and what retailers can do to mitigate shopping anxiety and provide a positive shopping experience for consumers.
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Published on: 2 Nov 2021
With e-commerce here to stay, dynamic pricing algorithms are adjusting what individual consumers pay for their items online using a complex system of price comparisons and purchase histories. In a new episode of the podcast "In Machines We Trust,鈥� produced by MIT Technology Review, Professor Maxime Cohen recommends clearer regulations for data collection to better protect the privacy and fair pricing experience of consumers.
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Published on: 29 Oct 2021
Through its partnership with the retail innovation lab, Alimentation Couche-Tard is working steadily to develop frictionless shopping solutions using AI tracking and smartphone technology.
Now, the company is expanding its efforts to pioneer a new customer experience as Circle K, one of its daughter brands, rolls out a fully frictionless option in several Arizona stores.
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Published on: 14 Oct 2021
On September 1, 2021, the first ever cohort in the Master of Management in Retailing (MMR) commenced with 31 students in total. Hailing from eight nations across the world and with eight languages spoken among them, this cohort features a diverse set of academic backgrounds. Our inaugural class holds degrees in economics, finance, business, engineering, marketing and communications, and retail management, from universities around the globe. Welcome to our first ever MMR students!
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Published on: 28 Sep 2021
According to Charles de Brabant, Executive Director of the Bensadoun School of Retail Management, investing in smart technologies may help retailers profit in the long-term despite a steep upfront cost. In a pandemic world, frictionless alternatives to face-to-face interactions prioritize consumer safety, which could lead to increased brand loyalty and in-person browsing.
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Published on: 22 Sep 2021
The labour shortage created by the pandemic forced many large retailers to decrease their hours of operation, leading to significant revenue losses, particularly over weekends. As the academic year progresses, Charles de Brabant, Executive Director of the Bensadoun School of Retail Management, predicts more students will be willing to work weekends if it means regaining some semblance of normal, pre-pandemic life.
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Published on: 22 Sep 2021
Eric Bosco, the head of business development and partnerships at MITACS, provides recommendations for solving the current labour shortage in Quebec. He cites the Bensadoun School of Retail Management鈥檚 new Retail Innovation Laboratory as an essential partner in encouraging and supporting innovation within local companies.
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Published on: 8 Sep 2021
Throughout the pandemic, in-store technologies like price-check kiosks and self-checkout have created a more convenient shopping experience for consumers and provided retailers with greater access to valuable data on shopping habits. But consumers are concerned about privacy, and retailers may not have the necessary resources to purchase and upkeep in-store tech.
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Published on: 23 Aug 2021
Professor Maxime Cohen joins Boston College鈥檚 Dmitry Mitrofanov to weigh in on tax opportunity zones in the U.S. Designed to generate cash flow in lower-income areas, opportunity zone programs have proven useful for both residential and corporate real estate developers. On the other hand, these programs would benefit from clearer metrics and more adaptable protocols for identifying communities in which to invest.
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Published on: 23 Aug 2021
Retail experts like Charles de Brabant, Executive Director at the Bensadoun School of Retail Management, are signaling the rise of revenge shopping, a phenomenon describing how consumers purchase more for pleasure as retailers re-open their doors to the public. Clothing retail will see a particular uptick in sales, de Brabant predicts, along with home decoration and renovation. But consumer behaviour continues to evolve in response to the pandemic, and retailers must be ready to adapt to budget, time, and safety concerns.
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Published on: 12 Aug 2021
Maxime Cohen,听Professor of Retail and Operations Management awarded听2021 NSERC Discovery Grant
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Published on: 22 Jul 2021
As convenient becomes more synonymous with contactless, Professor Saibal Ray, Academic Director of the Bensadoun School of Retail Management, sees a wealth of opportunity for retailers to innovate.
By providing more digital options, both in-store and online, retailers can set the stage for a boost in sales and customer loyalty that exceeds their investment in technology upgrades.
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Published on: 17 Jun 2021
Charles de Brabant, Executive Director of the Bensadoun School of Retail Management, provides insights on the $5 billion, Montreal-based luxury clothing retailer, SSENSE.
The company's success, he says, bodes well for the fashion industry in Montreal. It鈥檚 a chance for high-end retail brands to build into a niche group of customers yet unreached, particularly millennials with deep pockets.
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Published on: 10 Jun 2021
Professor Saibal Ray, Academic Director of the Bensadoun School of Retail Management, joins a group of experts on the Bill Kelly Show podcast to share his perspective on the status of Canada鈥檚 COVID-19 vaccination rollout initiative, including the growing pressure to expand vaccine access on a global scale.
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Published on: 9 Jun 2021
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