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Over the next two years, Alimentation Couche-Tard is installing more than 7,000 automated check-outs that use artificial intelligence to recognize the products that customers want to purchase, without having to scan each item individually. There are already more than 500 of these point-of-sale units in place 鈥� including at the Bensadoun School of Retail Management鈥檚 Retail Innovation Lab, where Alimentation Couche-Tard tested the technology. It has been deployed at locations in Arizona, and is being tested in South Carolina and Denmark.

Health questionnaires are time-consuming 鈥� for doctors and patients alike. 鈥淭he digitalization of all of those questions would allow patients to do lot of work before visiting a physician,鈥� says Maxime Cohen, a Professor of Retail and Operations Management at Desautels and the Chief AI officer for ELNA Medical, Canada鈥檚 largest network of clinics. That would save a lot of time, and could help physicians see more patients, and increase access to health care for more people.

Congratulations to Maxime Cohen,听Professor of Retail and Operations Management, winner of the听2022 MSOM Young Scholar Prize, awarded by听Manufacturing and Service Operations Management - MSOM Society of INFORMS.

Reducing waste can help lower the environmental impact of any business, and Javad Nasiry believes that policy can help achieve this. The fashion industry is a major source of carbon emissions, and fast fashion retailers have made it worse with low-quality apparel designed to be worn only a few times. The Associate Professor of Operations Management argues that the fashion industry could be made greener by requiring the sustainable disposal of waste and taxing waste to make both manufacturers more waste conscious.

At a glance, the Couche-Tard in the Bronfman Building looks much like any other. But it is actually an innovative research facility that uses technology to improve our understanding consumer behaviour. Known as the听Retail Innovation Lab, a partnership between 惭肠骋颈濒濒鈥檚 Bensadoun School of Retail Management and Alimentation Couche-Tard,听it is the first frictionless store in Canada. At the Retail Innovation Lab, computer vision systems recognize grab-and-go items in real time, and payments are processed digitally, so customers can shop quickly.

Dynamic pricing algorithms set the prices we pay online鈥攁nd few rules govern how they work. Even if an algorithm doesn鈥檛 ostensibly consider race at all, research shows that it can be biased and discriminatory on the basis of race, as well as gender, economic level, and other personal information openly gathered from consumers.

Poets&Quants has named Professor Maxime Cohen to its annual Best 40-Under-40 MBA Professors of 2022 list. The influential business school news site annually recognizes professors under the age of 40 who are masters in the classroom, influence business and policy, are prolific researchers and have demonstrated meaningful impact on their fields.